Refunds & Cancellations

This policy covers monthly and annual Enhanced plans, monthly and annual Urania Workspace plans, monthly reader-listing plans, and one-time donations. The selected product, price, currency, cadence, tax, discount, and renewal date appear at checkout and in Stripe billing records.

Use the subscription-management or Stripe customer-portal control available from the relevant account page. If that control is unavailable, email hello@moira-astro.com from the account email with the plan name. Do not send payment-card details.

Cancellation applies at the end of the current paid period unless the checkout offer, applicable law, or Moira’s written confirmation says otherwise. You will not be charged for a later renewal after an effective cancellation.

Except where law requires otherwise or this policy states an exception, subscription fees are non-refundable once a billing period begins, and Moira does not provide prorated refunds for unused time, a change of mind, or failure to use available features. Cancelling stops future renewal; it does not automatically reverse the current period.

Report a duplicate, incorrect amount, charge after an effective cancellation, or suspected unauthorized charge promptly. Include the account email, date, amount, currency, plan, and Stripe receipt/invoice identifier. Moira will investigate, preserve relevant records, and correct or refund a verified Moira billing error.

For an unauthorized payment method, also contact the card issuer promptly. Nothing in this policy limits lawful card-network, bank, consumer, or statutory dispute rights.

Moira will provide refunds, cooling-off rights, remedies for nonconforming digital services, or other relief when applicable law requires them. Mandatory rights override a conflicting default rule.

For an exceptional hardship, prolonged service failure, mistaken annual purchase, or other unusual circumstance, email hello@moira-astro.com promptly. Describe the charge and requested resolution. Moira may grant an exception based on timing, usage, service availability, prior refunds, and fairness; asking does not guarantee approval.

Donations are voluntary and normally final. Moira will investigate duplicate, unauthorized, or processing-error donations and honor any refund right required by law. A donation does not purchase a plan unless the checkout explicitly says so.

A price change applies only to a future renewal after appropriate advance notice and any consent required by law. Cancelling before that renewal avoids the changed price. Taxes or expired discounts may change the final amount as disclosed by Stripe.

Contacting Moira first often resolves billing issues faster, but you do not waive any lawful chargeback, complaint, regulator, or court right by using—or not using—the support process. Moira will not retaliate for a good-faith lawful dispute, though access tied to a reversed payment may end.